Matthew Barnby Hotel Manager at Celtic Manor Resort
Matthew has worked at The Celtic Manor Resort for 13 years and has been involved in the management of events, golf, food & beverage, conference & banqueting and most recently as part of the rooms management team.
Through a combination of our employee surveys and talking to our teams the need to improve communication across the business was highlighted, we were keen to find an up to date method of doing this which the generations of employees could relate to.
With our team consisting of a large percentage of ‘Y’ generation employees who have grown up during huge developments of technology and social media. Teamphoria presented an ideal platform, enabling us to instantly improve our communication. whether in terms of simple updates on projects and developments, recognition or keeping staff up to date with the fantastic guest feedback we receive.
Since the launch of Teamphoria we now have over 90% of staff on the platform. We are working hard with team members from a range of departments and levels to ensure content is regularly being updated, to the point that Teamphoria becomes the go to app for employees who feel they are missing out if they don’t check it out daily.
The ability to upload images is hugely important for the resort, rather than lots of text this enables us to keep our employees updated whilst maintaining their interest. The recognition facility is also proving extremely popular with individuals and departments being recognised as ‘Making a difference’.
Teamphoria is the employee engagement software that enables the UK’s premier hotel and conference facility, The Celtic Manor Resort to amplify team success and increase revenue. Teamphoria creates open communication within hotels and resorts, enabling transparency throughout different departments and locations. By using our platform you can keep a pulse on your organisation and collect powerful analysis, which helps to identify problems in the workforce and develops an understanding of organisational culture.
Teamphoria + Barod
Our aim was to improve two-way communication between staff and management - Ifor Glyn
Barod has grown in size over the past few years, they wanted to implement a system to help ensure effective communications across the growing agency. This led to them using our employee engagement software, Teamphoria. Previously Barod engaged with staff through email, team development days and newsletters. All of which is available through the platform.
Since implementing Teamphoria, Barod have seen an increase with engagement and staff are generally more enthusiastic towards the product and participate frequently in discussions. Additionally they’ve commented that Teamphoria is easy to navigate and great for getting to know other employees in different geographical locations. For example: one location is able to collaborate with another and get to know the wider team.
Barod are happy with the system and are looking forward to developing our use of Teamphoria over the coming years - Ifor Glyn, Regional Director - Barod Cymru
Lee Wyatt Head of Estates & Facilities at Cardiff and Vale UHB
Experienced Head of Estates & Facilities with a demonstrated history in delivery and transformational change with strategic thinking. Strong operation background and people professional. Cardiff & Vale NHS is Wales largest hospital for acute patients and I’m proud to lead a large complex diverse team.
We are striving to ensure patients and staff at Cardiff and Vale get the very best service and so we created a Service Improvement Team. As part of this scheme, we recognised improvement and staff communications and engagement within CEF was very challenging and our structures complex and geographical location very widespread across C&V.
Members of our team across C&V now know what is going on and feel part of a real Team. Team members are also recognised for their work as part of the recognition element of the software. Communication is much faster now!
Take up has grown and engagement has definitely increased. People feel more engaged. We have gone from little communication to our workforce to several a day! That has got to be good!
The solution takes a bit of initial communications and setup which was helped by the Teamphoria team all the way. Once management and teams were all on board, our take-up grew and grew and comms and engagement has kept growing steadily since. Still a bit to go, however the CEF Senior Management Team are more than pleased with the initial results.
** These comments are Lee’s personal opinions and not that of the NHS.